WevrLabs is a web hosting solution company that emphasises both reliability and affordability. With hosting prices beginning at the low price of $2.95 per month, WevrLabs boasts “Solid infrastructure”, “Outstanding support”, and “Intuitive self-service”.
Today, I’m going to share the details of my interview with WevrLabs CEO, Mohamed S.
How Did WevrLabs Begin?
Mohamed is well-versed in the hosting industry. His love of technology began in high school when he set up a blog and this love further developed through the years. Mohamed told me the story of how WevrLabs came to be:
“My days on the internet go way back to when I was in high school. I had a strong passion for technology and blogging. Soon later, I launched my first website which was primarily focused on tech news and topics. Needless to say, I always faced the hassles of switching hosts every now and then, either due to high costs or poor performance.
It was then a few years later, around my final year in college, I decided to launch my own hosting company. And for sure, this previous experience helped me a lot in gaining good insight about the most common consumer problems and needs, especially in our country, as there are no numerous providers in the market, and of those who are operating, only very few were acceptable. I then had a top goal in our plans; to work hard on solving and overcoming these issues for our target customers”.
Perseverance Paid Off
Like many businesses, WevrLabs encountered challenges and struggles during its initial stage. However, with hard work, determination and perseverance, Mohamed and his partner quickly turned this around and began their journey towards a successful and thriving business:
“We started as two team members. I oversaw most of the work and operations, while my partner focused on the customer care aspect. As with every new company, we had our struggles during the beginnings, with low sales numbers and hardships of attracting new customers. But a few months later, we were able to overcome all of this and then it just took off!”.
Unrivalled Customer Care
WevrLabs has an outstanding reputation for its high level of customer care and support. Mohamed had a lot to say on the subject:
“Customer care is one of the most important aspects we focused on back when we launched. Because, let’s face it, what’s the good of a quality of service if customers aren’t taken excellent care of, right? Lots of companies in various fields in our country lack in this and fall way behind when it comes to support and care of their customers. The culture of taking good care of the customer isn’t well popular here, which is why it’s the main reason that motivated us to work hard and strive to deliver an exemplary customer care experience.
That’s why we put so much effort in when it comes to this aspect. We start by establishing multiple communication channels for our customers to make it as easy as possible to obtain the information and get the support, and is also most convenient. We provide numerous contact channels from tickets, live chat, email, Facebook, Twitter, WhatsApp, and Telegram”.
“Customer care isn’t just about answering inquiries and solving issues. It extends beyond that, to establishing a good social presence and engaging with the audience, earning the brand more trust, by making your customers know you’re always there for them. We also have big plans to enrich our blog with quality content and tutorials relating to the fields of building and running a website, and also topics on business and marketing. We will continue as well, on building an extensive KB with topics covering the most common aspects of running a website.
I think from the feedback we receive from our clients, we’re doing good in the part of customer care, but again, there’s always room for more improvement. A good company must always keep an eye on how it’s doing when it comes to their customer care performance, and should spare no dime on improving their customer’s experience by identifying the areas of shortage and working on fixing them. Given the importance of feedback, we always encourage our users to share their experience with us and rate the quality of the support offered, following every inquiry. And, of those who shared their experience with us publicly, we have good rates and outstanding positive opinions on HostAdvice, and in fact, most of these reviews praise our customer care, earning us an overall rating of 9.6/10″.
I’m really impressed with what Mohamed has said here. He has obviously given the subject a lot of thought and consideration. It’s clear to me that Mohamed and his team not only have a real passion for hosting, but also a passion for customer care. This evidently shows in their customer reviews and satisfaction rates.
All-Important Customer Loyalty
WevrLabs has achieved ultimate trust and loyalty from many of its customers. Mohamed considers this to be the company’s greatest strength:
“I think of all the strengths we have, our dear customers’ trust and loyalty are the most valuable and the greatest ones. This is the achievement I am most proud of because without it, WevrLabs wouldn’t be the company it is today”.
Out of all WevrLabs’s services, shared hosting is a clear winner and the best hosting solution among its customers. Mohamed said:
“Of all our plans and offerings, the shared hosting services are the most popular, given its affordability and the solid reliability it offers, no wonder it’s the first choice for our clients. This goes for domains as well, being the only provider in our country offering good deals on domain registrations and renewals”.
Shared Hosting Solutions – The Details
Shared hosting plans from WevrLabs are feature-rich and exceptionally good value. All plans include:
- Unlimited free SSL certificates
- Unmetered bandwidth
- 99.9% uptime
- cPanel account
- One-click WordPress installation
- RAID10 SSD storage technology
- Free daily back-ups
Choose from the Starter, Plus and Ultimate plans. The best value shared hosting plan is the Plus at just $5.95 per month. With this, you can host up to 5 websites. You will receive 20GB storage, unlimited email accounts, 2GB RAM, and 100 MySQL databases.
Domain Solutions – The Details
When you choose domain registration services from WevrLabs, you don’t just get a domain. You get a host of features including domain locking, WHOIS Privacy, and a control panel where you can manage your domains.
Prices are very reasonable too, with a .com extension costing just $11 to register, transfer or renew.
Planning For Further Growth
Mohamed has his sights set on further growth for his company. He explained how he plans to do this:
“We have some big plans for the near future, starting by revamping our Affiliate Program. We are also in the process of putting the final touches on our new Managed Services, where we lift up the headache of managing the infrastructure by taking care of the client’s website. This allows them to put more focus and time in developing and growing their business.
Given how we started as a small company, we know the struggle of the beginnings. That’s why we are also planning our new Growth Program that will see light in the upcoming year. We will support and help startups and young companies setting up their online presence by offering free hosting, website development, and training”.
This sounds like a really great idea and an excellent opportunity for startups.
To conclude this review, WevrLabs is a fantastic hosting choice. It sets the bar exceptionally high in terms of customer care and affordability. I’ve been especially impressed by the range of features included in both the hosting and the domain services. I’m sure Mohamed and his team will continue to experience great success moving forward.