SiteGround Review:

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Like a lot of great ideas, SiteGround was a concept in the mind of a few friends during its inception in 2004. Unknown to them, SiteGround would explode into a popular hosting service used by thousands upon thousands of people every single day. The host has become so popular that SiteGround has said they handle over 1,000 phone calls, 3,000 live support requests and 1,500 tickets every single day. SiteGround aims to keep their employees happy above everything else so they can provide excellent service to you. SiteGround has established themselves as a top level Joomla and WordPress provider for a relatively low cost.

Packages & Pricing

SiteGround has a lot of different customization available in terms of the packages available. You can get shared web hosting, cloud hosting, reseller hosting and a dedicated server depending on your needs.

Shared Web Hosting

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There’s three different levels of shared hosting available at SiteGround.

StartUp ($3.95/month)

GrowBig ($7.95/month)

GoGeek ($14.95/month)

Cloud Hosting

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There’s four different levels of cloud hosting at SiteGround.

Entry ($80/month)

Business ($120/month)

Business Plus ($160/month)

Enterprise ($240/month)

Dedicated Hosting

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For the serious users, we wanted to delve a little bit into their dedicated hosting to see if it holds up. From here, you can choose whether you’d like to be in U.S., Europe or the Asia-Pacific region. There are three available plans here.

Entry Server ($229/month)

Power Server ($329/month)

Enterprise Server ($429/month)

Usability

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Ease of use is a big concern for people who aren’t tech savvy. One of the great things that SiteGround has done for their users is they’ve made it so that anyone can install and understand how WordPress works. They allow for one-click install buttons for users of all hosting plans and they even have tutorials readily available for anyone to read up on about WordPress. For the web hosting backend, the user interface is relatively clean and smooth. It’s easy to navigate and you can clearly see where everything is. SiteGround did a great job with making sure the interfaces had great user interaction and that they were friendly.

Performance & Uptime

We wanted to closely monitor our sites on SiteGround for any kind of downtime or performance issues we might run into, so we ran a lot of vigorous tests trying to anger the SiteGround servers. We tested everything from a simple shared web hosting site to a site being ran off of a dedicated server. Needless to say, we were impressed. We never experienced any down time and we had the 99.9% uptime we were promised. Not only that, but they keep a blog on their site to inform users of performance upgrades and behind the scenes tweaks they’re constantly making to improve performance.

Tools & Options

The level of options and tools at your disposal will solely depend on the type of hosting you get and which plan you buy. All the standard options for web hosting are there such as cPanel, one click install software but you also get access to free website migration, which is free of charge for one website. You’ll have access to a one stop management area which contains all of your vital information for your account. Billing couldn’t be any easier with the management area as well.

Here are some of the tools you’ll get access to with even the cheapest account, the StartUp package for shared web hosting.

We were impressed with the amount of tools at are disposal

Support

One of the mottos of SiteGround hosting is that they know people hate waiting for the next available agent so they aim to be one of the fastest responders in the industry. How do they hold up? They claim that their phone lines are picked up instantly and that their live chat requests are answered immediately as well. They also have a ticket system that’s run 24/7 and they claim their ticket response time is a mere 10 minutes.

Pretty bold claim, so we wanted to investigate these claims and see if they held water. We received a response from the ticket response team in a mere 8 minutes with a helpful and detailed response to our problem. Were shocked by the response so we also tested the live chat where we got a helpful representative that went above and beyond our original problem. We were very impressed with the support system they have at SiteGround.

Pros & Cons

Pros

Cons

Conclusion

While this may not be your best bet to save money on for a dedicated server, the hosting packages here are definitely legit and worth the money. We’ve tried so many different hosts out there but none have offered the perfect level of support, speed and tools available for the price you’re paying such as SiteGround. SiteGround’s an amazing host and we’ve had nothing but positive experiences with them.

The only downside we have to mention is that the dedicated server pricing seems a bit insane for the hardware you get. However, there’s a nice 30 day money back guarantee with no questions asked if you’re unhappy with the level of service you get. We know we were satisfied.