SiteGround Review


Our In-Depth Review on SiteGround + Performance Statistics

Like a lot of great ideas, SiteGround was a concept in the mind of a few friends during its inception in 2004. Unknown to them, SiteGround would explode into a popular web hosting service used by thousands upon thousands of people every single day. SiteGround now handle’s over 1,000 phone calls, 3,000 live support requests and 1,500 tickets every single day. Quite impressive, hey?

SiteGround aims to keep their employees happy above everything else so they can provide excellent service to you. SiteGround has established themselves as a top level Joomla and WordPress provider for a relatively low cost. The below graph highlights their commitment to providing an all round fantastic service across all major elements.

Packages & Pricing

SiteGround has a lot of different customization available in terms of the packages available. You can get shared web hosting, cloud hosting, reseller hosting and a dedicated server depending on your needs.

VISIT SITEGROUND.COM (£2.75/MONTH)

Shared Web Hosting

There’s three different levels of shared hosting available at SiteGround.

StartUp (£2.75/month)

  • You get one website
  • You’ll get 10GB of web space
  • This plan is only suitable for people who will operate a site of 10,000 visits or less a month

GrowBig (£3.95/month)

  • You can have multiple websites
  • You’re allotted 20GB of space
  • This is suitable for people who expect to get 25,000 visits a month or less
  • You get premium features not offered in the StartUp package such as high priority technical support.

GoGeek (£7.95/month)

  • You can have multiple websites
  • You’re allotted 30GB of space
  • Suitable for people who expect to see 100,000 visits or less a month
  • You get the premium features included with the GrowBig package
  • You also get Geek Advance features which include Git Repository friendly software and you won’t share a server with as many people

Usability

siteground-interface

Ease of use is a big concern for people who aren’t tech savvy. One of the great things that SiteGround has done for their users is they’ve made it so that anyone can install and understand how WordPress works. They allow for one-click install buttons for users of all hosting plans and they even have tutorials readily available for anyone to read up on about WordPress. For the web hosting backend, the user interface is relatively clean and smooth. It’s easy to navigate and you can clearly see where everything is. SiteGround did a great job with making sure the interfaces had great user interaction and that they were friendly.

VISIT SITEGROUND.COM (£2.75/MONTH)

Performance & Uptime

We wanted to closely monitor our sites on SiteGround for any kind of downtime or performance issues we might run into, so we ran a lot of vigorous tests trying to anger the SiteGround servers. We tested everything from a simple shared web hosting site to a site being ran off of a dedicated server.

Needless to say, we were impressed. We never experienced any down time and we had the 99.9% uptime we were promised. Not only that, but they keep a blog on their site to inform users of performance upgrades and behind the scenes tweaks they’re constantly making to improve performance.

Tools & Options

The level of options and tools at your disposal will solely depend on the type of hosting you get and which plan you buy. All the standard options for web hosting are there such as cPanel, one click install software but you also get access to free website migration, which is free of charge for one website. You’ll have access to a one stop management area which contains all of your vital information for your account. Billing couldn’t be any easier with the management area as well.

Here are some of the tools you’ll get access to with even the cheapest account, the StartUp package for shared web hosting.

  • Free daily backups of your site and database
  • Free transfer and setup of your account/website
  • A 30 day money back guarantee
  • Cloudflare CDN
  • Free website builder
  • Many many more

We were impressed with the amount of tools at are disposal

Support

One of the mottos of SiteGround hosting is that they know people hate waiting for the next available agent so they aim to be one of the fastest responders in the industry. How do they hold up? They claim that their phone lines are picked up instantly and that their live chat requests are answered immediately as well. They also have a ticket system that’s run 24/7 and they claim their ticket response time is a mere 10 minutes.

Pretty bold claim, so we wanted to investigate these claims and see if they held water. We received a response from the ticket response team in a mere 8 minutes with a helpful and detailed response to our problem. Were shocked by the response so we also tested the live chat where we got a helpful representative that went above and beyond our original problem. We were very impressed with the support system they have at SiteGround.

Pros & Cons

Pros

  • A plethora of tools to use at our disposal for free with any purchase
  • Top notch support that was quick to answer any inquiries
  • Plenty of options for choosing a hosting package, regardless of the type of hosting

Cons

  • There are cheaper shared hosting alternatives

Conclusion

We’ve tried so many different hosts out there but none have offered the level of support, speed and tools available for the price you’re paying such as SiteGround. SiteGround’s an amazing host and we’ve had nothing but positive experiences with them.

They also offer a nice 30 day money back guarantee with no questions asked if you’re unhappy with the level of service you get. If pricing is making your decision difficult then we also recommend iPage which is a slightly cheaper option at £1.50/Month. Both companies have been fantastic but for me SiteGround is worth the extra money.

VISIT SITEGROUND.COM (£2.75/MONTH)

 


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