GlowHost has been proudly hosting since 2002. They boast an impressive selection of services ranging from shared hosting to fully dedicated machines, domains, and more. Whether you’re a small start-up just getting to grips with your online store, or you’re a well-established company in need of multiple clustered servers, GlowHost can do it!
The renowned hosting company claims it “just might be the best web hosting provider that you’ll ever work with.” We wanted to find out whether this bold claim was justified and sought out the GlowHost team for clarification. Matt Lundstrom, CEO, was kind enough to answer our questions.
How Was GlowHost Founded?
GlowHost was founded in 2002 in a small Colorado garage by the CEO, Matt. After completing a web design course and building websites for small businesses, he became all-too-familiar with the lack of quality hosting services and support available at the time. He saw the opportunity to develop a hosting company that focused on quality and customer-centric services.
Matt told us, “When I started college, I added web design to my growing list of skills and started creating websites for dog walkers and ski shops. That experience is what introduced me to the lack of quality support and frequent downtime in the web hosting industry. I knew I could do better, so I got my first dedicated server and started GlowHost. I wanted to build a hosting company that did better and I’ve done that.”
Looking At GlowHost’s Services
GlowHost is completely transparent about their prices and openly ensures its customers are aware that there are cheaper options out there. The team also emphasize that cheaper is rarely better when it comes to hosting. Although the hosting company doesn’t offer the cheapest options, they are confident that they offer the best value for your money!
Matt gave us an explanation of their pricing structure and described “Our greatest achievement is having been able to remain competitive and adapt to the commoditization and cannibalism of the web hosting industry. As prices have consistently been a race to the bottom for most hosting companies, we’ve been able to price at a slightly higher rate while still attracting our fair share of customers.”
He went on, “In the two decades we’ve been providing managed hosting services, we’ve learned that many customers are willing to spend more money in order to gain higher service standards compared to the commodity hosting companies offering the lowest price possible. We’ve watched countless hosting companies fail for under-pricing their product or selling out to a competitor who kills the brand by lowering support quality in order to gain higher profits. We’ve found a good balance that allows us to give quality top support and high staff-to-customer ratios.”
As discussed already, GlowHost features a large variety of plans to keep all customers satisfied. Types of hosting plans include:
- Shared Hosting
- Semi-Dedicated Hosting
- Reseller Hosting
- Managed Dedicated Server
- Virtual Dedicated
- Elastic Sites Hosting
Shared hosting is naturally the cheapest option and your site can be up and running in seconds, as is the case with most of their plans. GlowHost has a range of packages starting at $4.95 per month. You get a lot for this low price including unlimited transfer, unlimited disk space, one free domain registration for the life of the account, and more than 1500 free design templates to name just a few features!
GlowHost’s Shared Hosting page also contains two videos that explain to customers exactly what shared hosting is and the differences between the plans. This helps customers make an informed decision so that they can select the plan which suits them best.
For those wanting ultra-powerful hosting, GlowHost’s Managed Dedicated Servers are a great option. Choose from a single processor or a dual processor, and select your required memory, CPU core, and storage drives. Additionally, GlowHost is able to customise your package and configure different hardware and software to meet your specifications all the way up to managed load-balanced clusters. They even take care of migration for you!
GlowHost offers its paying customers one free domain registration for the lifetime of their hosting account. GlowHost is completely confident that once you purchase hosting from them, their high-quality features, support, and services will mean you’ll never want to switch to another provider!
Matt had this to say about their existing customers “I’m always very proud when I look in our systems and see customers who have been with us since our humble beginnings in 2002. It means we must be doing things right. People have always been, and will always be, our greatest contributor to our success. We wouldn’t have it any other way.”
If you don’t need hosting, you can register your domain for the low price of $14.95 per year and even get a privately-registered domain if you don’t want others to have access to your personal details.
GlowHost has a number of handy extras for those wanting a little bit more out of their services. These include, but are not limited to:
- SSL Certificates
- Hack Prevention and Repair Service
- White-glove Managed Service and Monitoring
- Toll Free Numbers
You can add these onto your existing plan at any time for the ultimate comprehensive solution.
Caring For Customers
One thing that Matt has spoken about the most is the level of customer care GlowHost achieves. He is clearly exceptionally proud of this aspect of his business. GlowHost has an overall customer satisfaction rating of 4.8 out of 5 and has even received a 5-Star Excellence Award!
Matt explained, “I feel that in a rapidly growing market place where most support tasks are seeing greater automation, we must continue to provide an exceptional level of human-to-human interaction to all of our customers. While our competitors are automating support tickets with knowledge base prediction responses, purchasing chat bot services, and even outsourcing some support to artificial intelligence, we strive to provide the human element. It’s more costly than what many of our competitors are doing but we feel our customers deserve nothing less than real human engagement who can actually understand their needs, and not answer them based on some algorithm.”
He continued, “When being compared with our competitors, our customers simply get more with GlowHost. Not only do we provide industry-leading 20 minute or less support responses, but we also have a team fully experienced in dealing with a plethora of situations. When you choose to do business with GlowHost, you’re choosing to do business with a team who has seen virtually every type of set-up and can properly advise you on the best direction for your business from both a software and hardware standpoint. Most of our staff are highly trained systems administrators and our customers deal directly with them.”
GlowHost’s CEO also spoke about the future of his company, explaining how there is always something new to learn within the industry. “Every day I wake up and there is a new technology to learn or systems have been updated or even have changed completely,” he says, “Everyday is a mad scramble to learn new things and get them battle tested and ready for prime-time for our customers. We’re always learning, growing, updating, and developing new software, apps, websites and other systems to make doing new things easier for our customers. While the future is always uncertain, we are absolutely confident that whatever the future holds, myself and my team are very well equipped to guide our company in the best possible direction. We’ve been here for nearly two decades, so lets work on two more!”
We’ve determined that GlowHost is an excellent all-in-one hosting solution provider, affording their customers fantastic value for money. They work extra hard to ensure their customers are happy with their services by providing flexible plans, real human support, a 91-day money back guarantee, and to top that all off, they are an EPA Certified Green Power Partner, meaning they are environmentally friendly!
In our opinion, the GlowHost team is doing everything right (and more) to be the best they can be. We wish them the best of luck moving forward!