2020Media is a hosting company that sets itself apart by providing exceptional around-the-clock customer support. Customers will enjoy the wide range of inclusions in the hosting packages such as SEO tools, DDoS protection, and free email accounts. More still, all of 2020Media’s servers are based in London, which is great news for UK customers.
I set out to discover more about the UK-based hosting company and what they can offer.
How It All Began
The 2020Media team has extensive industry experience as the company has been around since 1999. Rex Wickham, one of 2020Media’s founders, explained how it all began:
“We were founded in March 1999 and initially offered web hosting on shared servers and domain registration. Java hosting was an early service that set us apart from other hosting companies of the time (and now!).
Over time, we became a RIPE member and accredited domain registrar, and took our own contracts for multihoming, datacentres and so on. Our offices have always been based in London and so has our datacentre equipment”.
A High Level Of Customer Care
Customer care is the thing that Rex considers sets his company apart from competitors. Here’s what he told me about it:
“I would consider 2020Media’s customer service as our USP. It’s a bit of cliche but we really do go the extra mile for our customers, understanding their problems and solving them no matter what it takes”.
This high standard of customer service is evident when reading reviews from satisfied customers. Customers speak of the friendly service they experienced, as well as the quick resolutions to issues.
Furthermore, there are plenty of ways to reach out to 2020Media like a phone call, live chat, or email. They promise to respond to emails within one working day and even provide an out of hours phone number for emergency support.
An Efficient Company
2020Media takes care of almost everything in-house, from their London-based offices and datacentre. Because they have everything they need in one place, there is very little need for outsourcing. The team manages everything themselves, which makes for an efficient service. Rex explained more about this and how it is the company’s greatest strength:
“We outsource very little of what we do, so we are able to build solutions that meet their requirements. We are accountable for the whole hosting solution in-house so we can react quickly when changes are needed or if things don’t work as expected”.
Popular 2020Media Services
2020Media has lots of great hosting solutions, from low-cost shared hosting, to Joomla hosting and reseller hosting, among many others. But, there are a few solutions that have proven to be more in-demand than others. Rex explained:
“WordPress Hosting is the unsurprising choice here – with over a quarter of websites in the world using WordPress this is the most common type of hosting we do. We are also a popular choice for Java Tomcat hosting and CiviCRM – an open source charity database”.
Managed WordPress hosting from 2020Media is fast, secure and reliable. It features daily backups, a free SSL certificate, and automatic malware scanning for your peace of mind. Customers will also benefit from a range of marketing tools including automated social media posting to boost your social media marketing campaigns, and SEO preview tools.
Prices for set plans range from £8.95 per month to £79.99 per month. You can also speak to a specialist to discuss a tailored plan to suit your specific requirements.
What’s even better, is that 2020Media offers all customers a 30-day risk-free trial. So, you can effectively try before you buy.
Busy Times Ahead
The team at 2020Media are hard at work to further benefit customers. Rex told me what they are working on at the moment:
“We are busy working on a complete overhaul of our email service. Capacity will be increased tenfold, with improved anti-spam, anti-virus and easier setup”.
This sounds great and I’m sure customers will really appreciate the generous extra capacity of the email service.
Rounding Off My Review Of 2020Media
I think that 2020Media is a brilliant company. It’s clear to me that the team works exceptionally hard to put customers at the forefront of their minds. I think that many Brits will consider the London-based servers a huge plus-point too!
Another aspect I’ve been very impressed with is the range of features included in the hosting plans, such as SSL certificates, malware scanning and DDoS protection. It’s great to see a company so focused on the security of its customers.